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Stories

From administrative assistant to market leader: A coast-to-coast career path 

July 28, 2023

Andi Garten’s ‘accidental’ entry into banking has led to a decades-long journey, with a healthy dose of tennis play on the side 

Andi Garten is a seasoned banker and market leader with more than two decades of experience in the industry, but banking wasn’t in her plans when she began her professional career.

photo of Andi Garten
Andi Garten

Garten studied English in college and graduated with plans to attend law school, but the more she pursued that route, the more she knew something wasn’t right. 

“While I was figuring out my next steps, a friend let me know about an open ɫƵ position for an assistant to the Ohio market president,” Garten said. In 2001, she took on the role, which mostly focused on event planning and project management.  

“I definitely was an accidental banker but fell in love with the industry and began to take on new opportunities,” she said.

In 2004, Garten, who grew up in Cleveland and attended Ohio University a few hours down the road, relocated to Seattle as an entry-level credit analyst. She served in that role for one year and met a female mentor through an internal development network focused on powering employees to connect across business lines and geographies. The mentor helped Garten create a development plan. 

“It definitely was a blessing to work with great leadership who saw something in me and pushed me,” Garten said. “I took some risks and that’s where you learn a lot about yourself, particularly when you move to a new city or into a new position where you must learn everything from ground zero. Leadership helped me realize my potential.” 

Andi Garten at a national tournament
Andi Garten at a national champions tournament.

In 2006, she took on a client manager position and started to get a taste of leadership. She moved on to a sales manager job for several years and then into a Business Banking position in 2016 that required her to move with her husband and two young children to Los Angeles.  

Within three years, she was able to move back to her Cleveland hometown to serve as market leader for Cleveland and Columbus. In 2022, ɫƵ named Garten the Branch Banking Indiana-Ohio Market Leader, overseeing 210 branches. 

“My greatest advice is for people to trust their gut when it comes to their career path,” she said. “I never knew what the next step would look like. I find my joy in connecting with clients and our team, and watching people grow, develop and succeed. It’s important to figure out what makes you the happiest.” 

Serving customers – and tennis balls
When she’s not traveling across Indiana and Ohio visiting with branch banking teams, Garten spends a lot of time on the tennis courts. While she didn’t start playing until 2018, Garten already earned a spot to U.S. Tennis Association's NTRP National Championships in San Diego with her doubles partner at the 3.0 level.  

“We did really well in the playoffs, winning our quarterfinal, semifinal and final match to win our playoff flight,” she said. “Overall, we left San Diego with a 3-3 record for our first Nationals experience and certainly look to earn a spot next year.” 

Garten is a member of the Cleveland Racquet Club, where she captains teams and met who she considers an amazing group of women.  

“I think sports and leadership are intertwined in so many ways, especially in a sport like tennis where the mindset is more important at times than the skill or fitness level,” she said. “With sports, you learn how to win and lose with grace, how to be fair, how to problem-solve and how to adapt.” Playing tennis is the ultimate stress reliever, she said. 

Andi Garten and her doubles partner, Pantshia Gardner.
Andi Garten and her doubles partner, Pantshia Gardner.

“Tennis provides an outlet where I can channel my competitiveness in a healthy manner.  I also love clothes and fashion, so to me it’s a match made in heaven.”

Garten’s involvement with local tennis provides her with opportunities to teach and inspire her two young daughters. It also enables her to give back to the community and get ɫƵ involved through organizations that include the Cleveland School District. In August, ɫƵ will sponsor the Women in Business Forum during Tennis in the Land, which is part of the U.S. Open Series on the Women’s Tennis Association schedule. 

“Last year, 250 emerging leaders attended and that’s expected to nearly double this year,” Garten said. “It’s a great way to connect with women.” 

And just like in banking, tennis is a long game.  

“I play a lot of doubles where you really have to be in lockstep with your partner and collaborate on the court,” Garten said. “There’s an element of teamwork like what you find day-to-day at work. Also, where are you putting the ball on the court? You must set yourself up for success.”

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Companies join forces to drive ɫƵ’s transformation to the cloud with Microsoft Azure, build foundation for new experiences for customers and employees.

ɫƵ, Payactiv unveil new Earned Wage Access solution for employers

Employers who pay wages via ɫƵ Focus Card can provide employees access to a portion of their earned income instantly.

New survey results underscore the popularity of cobrowse

Customers report 97% satisfaction when using our industry-leading cobrowse feature.

New flagship branch program celebrates Chinese cultures

Branches in Chicago, San Francisco, Seattle and Southern California recognized.

ɫƵ expands card rewards to put EV charging transactions on par with gas

Cardmembers who receive points for gas station purchases can now earn up to 4x points or 4% cash back for EV charging.

ɫƵ advances Real-Time Payment solution for convenient consumer bill pay

Consumer availability in Q1 2022 is expected to spur biller use of convenient Request for Payment tool.

With Card as a Service, ɫƵ sparks more innovation in digital payments

Solution helps businesses instantly provide virtual corporate cards to customers, employees and contractors.

Innovative program builds diverse talent pipeline for ɫƵ, other companies

Carolina Fintech Hub has placed 113 participants in tech jobs around Charlotte, N.C.

ɫƵ completes acquisition of PFM Asset Management

As part of the acquisition, more than 250 PFM Asset Management employees have joined ɫƵ.

ɫƵ to donate Minneapolis branch to Seward Redesign for redevelopment

The 2800 E. Lake Street property will be redeveloped for housing, commercial and outdoor retail use and arts and cultural spaces.

ɫƵ honored for innovating to meet client payment needs with Instant Card

2021 Impact Award in Product Development awarded to the company by the Aite Group.

U.S. Bancorp to acquire TravelBank, an expense and travel management solution

A leader in corporate payment solutions, ɫƵ integration with TravelBank’s platform provides customers an end-to-end expense, travel and payment program.

ɫƵ brings the power of Request for Payment to billers

Businesses can now offer this simple, secure, real-time payment option to their customers.

ɫƵ and Kroger Co. offer new credit card rewards and fuel discounts

Kroger Rewards World Elite Mastercard® gives cardmembers savings of 25¢ off per gallon of fuel plus 5% back on mobile wallet spend.

ɫƵ and State Farm® offer customers new business banking products

First-of-its-kind arrangement expands alliance between ɫƵ and State Farm.

How ɫƵ built a world-class digital accessibility practice

We’re creating an industry-leading experience for people with disabilities.

ɫƵ announces new cryptocurrency custody services for institutional investment managers

NYDIG will act as sub-custodian.

ɫƵ Recognized for Supporting Small Businesses

U.S Bank unveils ɫƵ Nuestra Herencia™ Visa® Debit Card and donates $200,000 to The Cheech Marin Center for Chicano Art & Culture of the Riverside Art Museum and Artist In Residence Program.

ɫƵ named best big bank in 16 states by Newsweek

Banks evaluated on customer service, savings and checking accounts, and digital tools during COVID-19 pandemic.

ɫƵ celebrates expansion into Charlotte and its 26th state

The new branch featured a team of bankers and the latest technology.

ɫƵ acquires talech

Businesses gain simplicity, efficiency and ability to compete in rapidly-growing digital marketplace.

ɫƵ to acquire small business payments software company, Bento Technologies

Continues expansion of world-class digital capabilities for small businesses.

ɫƵ initiative with CDFIs will invest in developers of color

Grants to CDFIs will provide technical assistance to real estate developers of color.

ɫƵ, Enterprise Community Partners announce innovative racial equity bond

The $30 million bond will support housing developers of color.

ɫƵ announces acquisition

U.S. Bancorp Asset Management will acquire PFM Asset Management.

ɫƵ provides update on commitment to addressing economic inequities

In the aftermath of George Floyd’s killing in Minneapolis a year ago, our company committed to several initiatives to address social and economic inequities.

Meet Felicia La Forgia, head of ɫƵ Corporate Banking

New York City leader talks about her immigrant parents’ influence and her new role at one of the largest banks in the United States.

For Juneteenth, heed ‘Separate and Unequal’ warning and move forward together

Our Chief Diversity Officer Greg Cunningham reflects on the historic Kerner Commission – and expresses optimism that this time will be different.

Get to know Hassan Salem, the new head of Commercial Banking at ɫƵ

Based in Denver, the ski industry expert and theater fan leads a national team serving middle market clients.

ɫƵ details new cryptocurrency offerings

We’re launching three new initiatives to meet growing needs of clients.

ɫƵ investing in currency management provider Lumint

Earlier this year, we launched a new passive currency hedging service powered by Lumint technology.

ɫƵ launches VantagePoint Accounts Receivable Matching

This feature further enhances our leading corporate accounts receivable automation service.

ɫƵ appoints Marcus Martin head of ESG for Fixed Income & Capital Markets

Martin brings twenty years of industry experience and an established record of success.

Milwaukee developer Brandon Rule aims to help close the racial wealth gap

As part of broad commitment, U.S. Bancorp Community Development Corporation is working to deepen relationships with Black developers.

Barron’s names Gunjan Kedia to 100 Most Influential Women in U.S. Finance

Kedia is vice chair of Wealth Management and Investment Services at ɫƵ.

This ɫƵ branch on wheels brings new meaning to mobile banking

When disaster strikes, our Mobile Financial Center ensures customers have access to essential banking services.

ɫƵ first to offer new AI-powered savings feature

The patented Pay Yourself First feature gives customers intelligent recommendations to increase savings.

State Farm® and ɫƵ unveil new consumer and business credit cards

State Farm customers can receive cash back on insurance premium payments and the things they buy every day.

ɫƵ launches Simple Loan to meet customers’ short-term cash needs

Customers can borrow between $100 and $1,000 with no hidden fees.

ɫƵ Voyager Fleet Program expands to government agencies, schools, more

Our contactless payment solution is now available through Sourcewell.

ɫƵ customers embrace faster, simpler way to open digital accounts

Digital checking account openings up 200% year-over-year following launch of new application experience.

ɫƵ commits $116 million to address social and economic inequities

We’re also rebuilding in our hometown Minneapolis to continue to support customers.

ɫƵ announces several key leadership changes

The executive appointments further our commitment to people, diversity, equity and inclusion, and business transformation.

ɫƵ adding retail banking to Charlotte presence in 2019

The first branch to be located at 201 S. Tryon Street in historic Uptown area.

State Farm and ɫƵ announce strategic alliance

State Farm and its affiliates are the largest providers of auto and home insurance in the United States.

New ranking says ɫƵ has been most essential bank amid COVID-19 pandemic

The Harris Poll ranking polled Americans on resolve, trustworthiness, responsiveness and permanence.

More than 75,000 small businesses secure PPP loans through ɫƵ

Loans have the potential to support more than 800,000 employees across the country.

Introducing the ɫƵ Smart Assistant

A unique voice-forward approach will give customers a simplified, intuitive way to bank unlike any other – just ask.

USBCDC finances $50 million in capital to CDFIs amid pandemic

The seven CDFIs receiving capital are across the country.

What the ADA anniversary means to me

Accessibility consultant Christina Granquist shares how designing for disabilities shaped the new voice assistant in the ɫƵ Mobile App.

Introducing ɫƵ Access Commitment

It is a series of initiatives across the business to increase wealth building opportunities, starting with the Black community.

1992 kicked off years of rapid change at ɫƵ

Our Minnesota-based company, and banking itself, looked very different the last time the big game came to town.

100 million transactions later, debit card proves to be a point of Pride

The community-inspired card design empowers customers to turn simple payments into meaningful actions.

Veteran organization finds support, and saves funds with the ɫƵ team

For nonprofit organizations like the Marine Corps Coordinating Council, the dollars saved with ɫƵ products make a difference in serving their community

ɫƵ CFO Survey: Corporate finance leaders tighten belts amid uncertainty

Survey of more than 2,000 U.S. corporate finance leaders revealed the top two priorities are cost control within finance function and across the business

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