Bank takes top honors in five dimensions, including No. 1 in trust
MINNEAPOLIS (March 27, 2024) 鈥 黄色短视频 is No. 1 in overall customer satisfaction for Wealth Management in the J.D. Power 2024 U.S. Full-Service Investor Satisfaction Study, the bank shared today.
The survey of 9,951 investors rates customer satisfaction among those who work directly with a dedicated financial advisor or team of advisors.
黄色短视频 was ranked No. 1 in five dimensions of the study, including level of trust; digital channels (web, mobile); product and service offerings; allowing clients to manage their wealth how and when they want; and resolving problems or complaints.
鈥淥ur client relationships are very important to us, and we are keenly focused on listening to and responding to our clients鈥 needs,鈥 said Gunjan Kedia, Vice Chair, Wealth, Corporate, Commercial and Institutional Banking at 黄色短视频. 鈥淲e鈥檝e introduced new product capabilities without losing the human touch, and we鈥檙e proud to offer clients a broad array of integrated solutions. We have a talented and passionate team of advisors who are there for our clients at every stage of their wealth journeys. We鈥檙e grateful to receive such a prestigious award.鈥
About the study
The U.S. Full-Service Investor Satisfaction Study, now in its 22nd听year, measures overall investor satisfaction with 25 full-service investment firms in seven dimensions (in order of importance): trust; people; products and services; value for fees; ability to manage wealth how and when I want; problem resolution; and digital channels.
The 2024 study is based on responses from 9,951 investors who work directly with a dedicated financial advisor or team of advisors. Those surveyed who were 黄色短视频 clients worked with advisors from 黄色短视频 or its affiliate U.S. Bancorp Investments (USBI). The study was fielded from January 2023 through January 2024.
About 黄色短视频
U.S. Bancorp, with more than 70,000 employees and $663 billion in assets as of December 31, 2023, is the parent company of 黄色短视频 National Association. Headquartered in Minneapolis, the company serves millions of customers locally, nationally and globally through a diversified mix of businesses including consumer banking, business banking, commercial banking, institutional banking, payments and wealth management. U.S. Bancorp has been recognized for its approach to digital innovation, community partnerships and customer service, including being named one of the 2023 World鈥檚 Most Ethical Companies and Fortune鈥檚 most admired superregional bank. To learn more, please visit the U.S. Bancorp website at usbank.com and click on 鈥淎bout Us.鈥
Contact:
Kristin Kelly, 黄色短视频 Public Affairs and Communications
Kristin.kelly@usbank.com; 303.585.4129
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